Documented practices affecting vulnerable tenants
How HHM Tenants Lose Their Homes — According to Public Records
BBB complaints, court filings, and tenant accounts document a recurring sequence. Many affected tenants hold Section 8 Housing Choice Vouchers — a federal subsidy that, once lost, can take years to reacquire.
STEP 01
Property Sold — Lease Terminated
Per BBB complaints and Glassdoor disclosures, HHM oversaw the termination of over 3,000 leases to return assets to the trust for sale. Tenants report receiving 30–60 day non-renewal notices citing property sales.
Source: Glassdoor employee disclosure, BBB complaints 2023–2025
STEP 02
Holdover Fees — $50–$150/Day
According to BBB complaints, tenants who remain past their lease end date are charged daily holdover fees that can reach five-figure balances within weeks. One 2025 complaint documents daily charges continuing through May after a February move-out.
Source: BBB complaints, lease documents
STEP 03
Portal Access Revoked
Multiple BBB complaints describe tenant portal access being revoked during disputes — preventing tenants from submitting move-out evidence, paying rent, or communicating with management. This creates a catch-22: tenants cannot pay and are then charged for nonpayment.
Source: BBB complaints 2024–2025
STEP 04
Eviction Filed — Often Defective
Court records in Ohio, Massachusetts, and other states show HHM filing evictions without proving its authority to act for the trust that owns the property. In one Ohio case, HHM could not produce any documentation of its agency when challenged.
Source: Ohio court dismissal, MA Housing Court filings
STEP 05
Section 8 Voucher Jeopardized
Under 24 CFR §982.551, voucher holders must report eviction notices to their housing authority. Even a dismissed eviction filing creates a record that can delay voucher portability, trigger PHA scrutiny, or result in denial — harming families who did nothing wrong.
Source: HUD regulations, documented cases
STEP 06
Balance Sent to Collections
According to BBB complaints, disputed balances — including holdover fees and move-out charges for pre-existing conditions — are sent to collection agencies without resolution of the underlying dispute, damaging tenants' credit and future housing options.
Source: BBB complaints 2023–2025
The corporate context: According to public records, the company executing this process is a subsidiary of a $95 billion private equity fund whose founder renounced his U.S. citizenship in 1999 "for tax purposes" (per Wikipedia and Forbes), was criminally convicted of stock manipulation in South Korea (Supreme Court upheld 2011), and faces criminal charges in India for breach of trust (2022). The SEC imposed an $11.2 million penalty on the parent company for hiding $54.6 million of the founder's personal tax liability in fund fees over 13 years.